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ICT Technician – Queen’s International School – Qatar

Job Purpose: The ICT Technician will be responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems, as well as undertaking general tasks which will promote the use of ICT across the curriculum.

Reports to: Business Manager
Job type: Full time

Job Description

Responsibility and Tasks

The following indicate some of the principal tasks and responsibilities:


  • install and test new software
  • make software available to appropriate users
  • ensure the anti-virus software is installed, kept up to date and working properly on all stations
  • share files as required by staff for pupil and teacher use
  • set up and maintain user e-mail accounts


  • check new computer equipment on arrival and install as appropriate
  • liaise with the designated person responsible for the maintenance of the inventory
  • liaise with the designated person responsible for portable appliance electrical safety testing
  • maintain battery condition in notebook computers according to the manufacturer’s guidelines, and ensure staff are aware of theimportance of battery maintenance
  • maintain computer peripheral equipment such as scanners, printers, whiteboards, and projectors; ensure that these are prepared andready to be used.
  • assist the Director of ICT in the deployment of computer hardware around the school
  • keep a log of all technical faults
  • liaise with external support agencies to resolve faults speedily
  • liaise with external suppliers for the repair of equipment under warranty or maintenance contract

Network Management

  • check the network back logs where appropriate
  • set up, maintain and remove user network accounts where appropriate
  • carry out routine network maintenance tasks
  • be familiar with the network infrastructure (cable and patch panels, hubs, switches, OCN router) and keep a log of any damage to it
  • follow supplier’s recommended procedures

Sound & Lighting – AV equipment

  • maintain equipment
  • set up equipment as requested by staff
  • resolve faults and keep log
  • maintain inventory of equipment
  • ensure safe storage of all equipment
  • maintain a booking system
  • advise/assist others on correct usage of equipment
  • assist with use of equipment
  • develop personal expertise


The ICT Technician will be: 

  • knowledgeable and experienced in leading learning support for all members of the international school community;
  • able to take a strategic, whole-school, integrated approach learning support programmes;
  • a good communicator;
  • an exceptionally good organiser;
  • current in the latest innovations in learning support for international school communities;
  • responsible for the successful delivery staff professional development;
  • a contributor to the parent workshop series;
  • a builder of relationships with external support providers

The Leader of Learning Support will be a member of the General Leadership team and line manage the learning support team that includes learning support teachers and assistants.  

Leading Pedagogy and Learning

The postholder will:

  • lead Learning Support through the school;
  • provide pedagogic leadership for colleagues on all areas of learning support; 
  • create and implement individual education plans;
  • collaborate with colleagues on consistent approaches to student learning;
  • keep up to date with learning support developments, strategies interventions and resources, particularly in the EU, USA, Australia, UK, and Portugal;
  • provide support and assessment during the admissions process;
  • be aware of specific learning needs and how they impact students´ learning;
  • use a range of resources to identify students ‘next steps and the interventions needed;
  • use formal assessment to identify accommodations and areas of need.

Leading Self and Others

The postholder will: 

  • act as a role model by inspiring trust and confidence through their own practice;
  • collaborate closely with the Leader of Wellbeing to ensure that all student learning needs are met, including mental health and social and emotional needs;
  • play a key role in growing a culture within the school that promotes inclusion;
  • provide a channel of communication to the Senior Leadership Team, actively promoting initiatives and ensuring that information is communicated in a timely manner;
  • create a climate of high-quality professional dialogue, nurturing professional relationships, collaboration and supporting the professional growth of individuals to deliver learning support with confidence;
  • provide whole school professional learning; identifying and accessing school-based and external professional learning opportunities and incorporating the learning from these into induction and ongoing training;
  • lead colleagues, staff and students through the IEP cycle;
  • monitor student data on IEP software to inform student targets, and staff professional development.

Leading Community

The postholder will: 

  • as part of the IEP cycle, meet regularly with parents;
  • lead community parent information on learning diversities;
  • ensure that inclusion/learning support has a high profile throughout the school, for example, through presentations, poster campaigns, briefing bites, student focus groups and community collaborations;
  • establish, encourage, and maintain strong agency links with local, regional and international organisations;
  • create a Lisboan School network of specialists and outside agencies that could include speech and language, educational psychologist, occupational therapists, sensory centres etc;
  • Participate in / lead the Artemis Education Learning Support Professional Learning Community
  • participate actively and positively in operational and strategic meetings;

support school events and initiatives through attendance, active involvement and collaboration.

Leading Systems and Processes

The postholder will: 

  • work closely with the DSL, wellbeing lead, House Leaders and teachers across the school; 
  • line manage the Learning support department, including teachers and learning support assistants;
  • collaborate closely with the nurse service for students on individual health plans;
  • contribute to student-led parent conferences and case conference meetings;
  • contribute to the development of policies and procedures related to the inclusion; of all students;
  • use the school data management system to track student progress, monitor IEPs and safely store confidential documents and reports;
  • create effective and efficient learning support systems that include a clear IEP cycle and clear roles and responsibilities.

Artemis Education and its schools reserves the right to add to or amend this list at any time.

Exceptional circumstances may dictate that the post holder will be required to undertake other duties and responsibilities in order to maintain workloads and deliver a high quality service in certain areas. 

The school is committed to providing a high standard of safeguarding and welfare of children and expects all staff to follow this commitment. 

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